Choose the channel that fits the urgency of your issue. Critical incidents affecting live imaging should always go through the hotline for fastest escalation.
A locally staffed phone line available day and night for critical incidents, system outages and any issue affecting live patient imaging.
For non-urgent queries, configuration requests and documentation, email our support desk and receive a tracked response within your tier's target time.
Secure remote sessions let our engineers diagnose and resolve software issues directly on your workstations, often without an on-site visit.
Support is not just break-fix. We actively maintain your PACS, RIS and DICOM environment so issues are prevented before they reach a clinician's workstation.
Discuss Your CoverageScheduled PACS, RIS and viewer updates with release notes and off-peak deployment windows.
Continuous health checks on storage, retrieval times and interface uptime, with alerts to our team.
Verified image and database backups with documented recovery points and restore testing.
Timely patching of operating systems and applications against emerging vulnerabilities.
Onboarding sessions and refresher training for radiographers, reporting radiologists and admin staff.
Access to configuration records, runbooks and knowledge articles for your specific deployment.
Three tiers sized to match practice complexity, from a single clinic to a multi-site hospital network. Every tier can be upgraded as your operations grow.
A selection of self-service articles covering common configuration, access and maintenance tasks. Browse the full library inside your support portal.
How to define routing rules so studies from each modality land in the correct archive and reading worklist automatically.
Read articleStep-by-step guide to creating and sharing structured report templates across radiologists and modalities.
Read articleProvision secure cloud DICOM access for on-call and off-site radiologists without exposing your internal network.
Read articleHow role-based access control keeps patient data protected while giving each team member the right level of system access.
Read articleA plain-English walkthrough of lease terms, instalment dates, upgrade windows and end-of-lease options.
Read articleA training checklist for getting new clinical staff productive on RIS scheduling, PACS reading and reporting in their first week.
Read articleCommon questions about coverage hours, response times, updates and data protection. Don't see your question? Our support desk is a message away.